How We Protect Your Data
At Tefekur Academy, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains how Tefekur Academy ("we," "us," or "our") collects, uses, shares, and protects information in connection with our website, online classes, and related services (collectively, the "Services"). By using the Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect information you provide directly to us when using our services. The types of personal information we may collect include:
- Account Information: Name, email address, password, and profile picture when you register.
- Student Profile: Country, spoken languages, gender, age range, and educational background.
- Communications: Questions, feedback, and messages you send through our contact forms or customer support.
- Payment Data: To process your classes, we may collect billing information. (Note: Payment processing is handled by secure third-party providers).
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including to:
- Facilitate your enrollment in courses and provide educational content.
- Process payments and manage academic subscriptions.
- Send technical notices, updates, security alerts, and administrative messages.
- Respond to your comments, questions, and requests for customer service.
- Monitor and analyze trends, usage, and activities in connection with our platform to improve user experience.
3. Information Sharing
We do not share your personal information with third parties except in the following circumstances:
- With your consent: When you agree that we may share your information.
- Service Providers: We may share data with vendors, consultants, and service providers who need access to such information to carry out work on our behalf (e.g., payment processors, hosting services).
- Legal Requirements: Disclosing information when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Tefekur Academy, our users, or the public.
4. Data Security
We take reasonable measures to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is ever fully secure or error-free, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access: Requesting a copy of the personal information we hold about you.
- Correction: Requesting correction of inaccurate or incomplete data.
- Deletion: Requesting that we erase your personal data from our systems.
You may update or correct your account information at any time by logging into your account or contacting us.
6. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access our services.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:
Email: Support@tefekur.com
Phone: +251 934 333 366